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FAQ

What is a global eSIM data plan and how does it work?

A global eSIM data plan enables you to use mobile data across multiple countries without swapping physical SIM cards—ideal for the best eSIM for travelers.

Are your roaming-free travel eSIM plans really free from roaming charges?

Yes, our roaming-free travel eSIMs let you stay connected with no extra roaming fees in 200+ destinations.

Can I use unlimited international eSIM data on my trip?

We offer plans with high data allowances and "unlimited" features—perfect for heavy users looking for global eSIM data plan options.

Which device models support the eSIM for backpackers Asia and other regions?

Most recent iOS and Android devices support eSIM; this is especially helpful for backpackers in Asia who need fast, flexible connectivity.

Why is XWorld considered the best travel eSIM 2025?

With year-round coverage, instant activation, and affordable global eSIM plans, XWorld ranks among the best travel eSIM solutions for 2025.

Can I keep my regular SIM while activating the eSIM for overseas travel?

Yes, activate the eSIM for overseas travel while retaining your existing SIM for calls. It's one of the best eSIM provider for international trips features.

Are there cheap eSIM for travellers options without compromising quality?

We offer budget-friendly plans that deliver reliable high-speed data—ideal for anyone looking for a cheap eSIM for travellers.

How do I switch between my regular SIM and the global data eSIM?

After installation, set the global data eSIM as your preferred data line in your phone settings while keeping your regular SIM for voice & SMS.

Can the travel eSIM for international roaming be used for voice calls or just data?

These plans focus on data, making it seamless for apps and internet usage. In supported regions, you may use VoIP apps for calls.

Will my unlimited international eSIM data plan work in remote locations?

Yes, our network ensures coverage even on adventurous routes with reliable connectivity.

How to download and use eSIM after purchasing?

After purchase, you'll receive an email with a QR code. Simply scan it with your device to download and activate your eSIM profile.

What should I do if I cannot receive the email to download the QR code?

Check your spam folder first. If you still can't find it, contact our support team and we'll resend your QR code immediately.

Can I download the eSIM profile on different devices?

Each eSIM profile can only be installed on one device at a time. If you need to switch devices, please contact support for assistance.

Why can't I "Join Mobile Network Plan" after scanning the eSIM QR code on my device?

Ensure your device is eSIM compatible and connected to WiFi. Try restarting your device and scanning again. If issues persist, contact support.

How to switch data to eSIM?

Go to your device settings, select Cellular or Mobile Data, then choose your eSIM as the primary data line.

How to check ICCID?

On iOS: Settings > General > About. On Android: Settings > About Phone > Status > ICCID. The ICCID is a 19-20 digit number.

I have successfully activated the eSIM service, but the applicable device cannot connect to the mobile network, what should I do?

Enable Data Roaming, ensure the eSIM is set as your data line, and restart your device. Check that you're in a covered area and APN settings are correct.

The problem about eSIM cannot sharing hotspots?

Some eSIM plans may have hotspot restrictions. Check your plan details or contact support to verify if hotspot sharing is included in your package.

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